Privacy Policy

At Melvex, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you place an order, create an account, contact us, or interact with our website. This information may include:

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • Order and purchase details

  • Payment-related information

  • Any other information you choose to provide to us

Non-Personal Information

We may also automatically collect certain non-personal information when you browse our website. This may include:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Website usage information

  • Cookies and similar technologies

This information helps us understand how customers use our website and allows us to improve its performance and functionality.

How We Use Your Information

Personal Information

We may use your personal information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Confirm and update you about your orders

  • Provide customer support

  • Respond to your questions and requests

  • Process payments

  • Improve our products and services

  • Provide information about new products, offers, and promotions where permitted

  • Personalize your shopping experience

  • Prevent fraudulent or unauthorized transactions

Non-Personal Information

Non-personal information may be used to analyze website traffic, understand customer behavior, monitor website performance, and improve our website, products, and services.

Sharing of Information

Melvex does not sell or rent your personal information to third parties.

We may share necessary information with trusted third parties in the following circumstances:

Service Providers

We may work with third-party service providers that help us operate our business, including payment processors, courier and delivery companies, website hosting providers, analytics services, and customer support providers.

These parties may only use your information to perform the services they provide to us.

Legal Requirements

We may disclose your information when required by applicable law, regulation, court order, or other valid legal process. We may also disclose information when necessary to protect our rights, property, customers, or the safety of others.

Business Transfers

If Melvex is involved in a merger, acquisition, restructuring, or sale of some or all of its business or assets, customer information may be transferred as part of that transaction. Where required, we will provide appropriate notice regarding such changes.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

Your Choices

Account Information

If you have created an account with Melvex, you may review and update your account information where these options are available. Please make sure your information remains accurate and up to date.

Marketing Communications

If you no longer wish to receive promotional emails or marketing communications from us, you may unsubscribe by following the instructions included in those communications.

Please note that you may still receive important non-promotional communications, such as order confirmations, shipping updates, and customer service messages.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, remember preferences, and improve website functionality.

You can adjust your browser settings to block or delete cookies. However, disabling cookies may affect certain features and functionality of our website.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review and take appropriate action.

Changes to This Privacy Policy

Melvex may update or modify this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

When we make changes, we will update the policy accordingly. We encourage you to review this page periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Melvex handles your information, please contact us:

Email:
Phone:
WhatsApp:

Melvex
Last Updated: 23 August 2026