Terms Of Service

Welcome to Melvex. These Terms of Service govern your use of our website and the purchase of products from Melvex. By accessing our website or placing an order, you agree to these terms and conditions. Please read them carefully before using our website.

1. General

By using the Melvex website, you confirm that you are legally capable of entering into an agreement and that the information you provide to us is accurate and complete.

Melvex reserves the right to update, modify, or change these Terms of Service at any time. Any changes will be posted on this page, and your continued use of our website after such changes means you accept the updated terms.

2. Products & Product Information

We make every effort to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on our website are accurate.

However, slight variations in colour or appearance may occur due to differences in device screens, lighting, photography, or manufacturing.

Product availability may change without prior notice. We reserve the right to discontinue any product or limit the quantity available for purchase.

3. Pricing

All product prices displayed on our website are listed in Pakistani Rupees (PKR) unless stated otherwise.

Melvex reserves the right to change product prices, discounts, promotions, and offers at any time without prior notice.

If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the affected order and refund any payment already made.

4. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

After placing your order, you will receive an order confirmation through the contact information provided at checkout.

Melvex reserves the right to accept, reject, or cancel an order in certain circumstances, including:

  • Product unavailability

  • Incorrect pricing or product information

  • Incomplete or inaccurate customer information

  • Suspected fraudulent activity

  • Delivery limitations

  • Other circumstances that may prevent us from fulfilling the order

If we cancel an order that has already been paid for, the applicable amount will be refunded through the appropriate payment method.

5. Order Changes & Cancellations

If you need to change or cancel your order, please contact Melvex customer support as soon as possible after placing the order.

We will try to accommodate your request before the order is dispatched. However, once an order has been shipped, it may not be possible to cancel or modify it.

6. Payment

Melvex may offer several payment options, including:

  • Cash on Delivery (COD)

  • Credit and debit cards

  • Bank transfer

  • EasyPaisa

  • JazzCash

  • Other payment methods made available at checkout

For online payments, you confirm that you are authorized to use the payment method provided.

Melvex is not responsible for delays, errors, or issues caused by third-party payment providers.

7. Shipping & Delivery

We deliver orders across Pakistan through third-party courier partners.

Estimated delivery times are provided for guidance and may vary depending on the delivery location, courier availability, weather conditions, public holidays, unforeseen circumstances, or other factors outside our control.

Once an order has been handed over to the courier, delivery delays caused by the courier may be outside Melvex's control.

Customers are responsible for providing accurate delivery information. Melvex cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete addresses or contact details.

8. Returns & Exchanges

Our returns and exchanges are subject to our applicable Return & Exchange Policy.

Customers must contact Melvex within the specified return period after receiving their order. Products must generally be unused, unworn, and in their original condition and packaging to qualify for a return or exchange.

Certain products may not be eligible for return or exchange due to hygiene, safety, or product-specific reasons.

Please review our Return & Exchange Policy before placing an order.

9. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.

You may be required to provide photographs or other information to help us investigate the issue.

We will review the situation and, where applicable, provide an appropriate solution such as a replacement, exchange, store credit, or refund.

10. Promotions & Discounts

Melvex may occasionally offer promotional codes, discounts, sales, or special offers.

Unless specifically stated otherwise:

  • Promotional offers cannot be combined with other discounts.

  • Each promotional code may have specific terms and an expiry date.

  • Promotional offers may be limited to specific products or customers.

  • Melvex reserves the right to modify or cancel a promotion at any time.

11. Intellectual Property

All content available on the Melvex website, including but not limited to:

  • Product images

  • Logos

  • Brand names

  • Graphics

  • Text

  • Designs

  • Videos

  • Website layout

  • Other visual and written materials

is owned by or licensed to Melvex and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission from Melvex.

12. Website Use

You agree to use the Melvex website only for lawful purposes.

You must not:

  • Use the website for fraudulent or illegal activities.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the website's operation or security.

  • Upload harmful software, viruses, or malicious code.

  • Use automated systems to collect website content without permission.

  • Provide false or misleading information when placing an order.

Melvex reserves the right to restrict or terminate access to the website if these terms are violated.

13. Third-Party Services & Links

Our website may use or link to third-party services, including payment providers, courier companies, analytics tools, social media platforms, or other external websites.

Melvex is not responsible for the content, availability, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

14. Limitation of Liability

To the extent permitted by applicable law, Melvex will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

We are also not responsible for circumstances beyond our reasonable control, including courier delays, natural disasters, technical failures, internet disruptions, government restrictions, or other unforeseen events.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes arising from the use of our website or purchase of our products will be handled in accordance with applicable Pakistani laws and regulations.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email:
Phone:
WhatsApp: